FAQ's

If you are unable to find the information you need here, give us a call at 1.800.887.2919, email us at comments@extendnutrition.com, or chat with us or leave a message by clicking on "Let's Chat in the lower right corner of any page. We're available Monday-Friday, 8am to 4:30pm CST.


Customer Service

How can I reach Customer Service?

Call us toll free at 1-800-887-2919. We're available Monday-Friday, 8am to 4:30pm CST! You may also use the Instant Chat or leave a message for us by clicking on the option in the bottom right corner of every page of the web site. Or you can email us comments@ExtendNutrition.com

How long after placing my order can I expect to receive it?

We use FedEx SmartPost for standard shipments in the US. The estimated delivery time for FedEx SmartPost is 5-7 business days. If you'd like to receive your shipment sooner, you can upgrade the shipping method to FedEx Ground, FedEx 2nd Day or Next Day delivery for an additional cost during checkout.

How much is your standard shipping?

We offer FREE shipping for purchases of $42 or more.  Shipping to 48 contiguous United States is a flat rate of $8.99 for purchases under $42. 

Do you offer Free shipping?

Shipping is always FREE on purchases of $42 or more.

Do you ship outside of the United States?

We do not ship internationally at this time. However, you can find our products on Amazon.com and Netrition.com, which both have international shipping options.

Do you Offer Faster Shipping Options?

Shipping costs are based on the weight of your order as well as the shipping destination and will be calculated during the checkout process. There are two additional shipping options available – FedEx Ground and FedEx 2-Day. Shipping costs for expedited shipping methods are based on the weight and shipping destination of your order. For Ground shipping you can expect to receive your shipment in 3 to 7 business days. Exact shipping cost will be calculated for during the checkout process. Or you may also call us at 800-887-2919 (24/7) to check shipping prices.

What is your return policy?

Returns are easy and convenient. Purchases made on our website may be returned within 30 days of the purchase date. Fill out the bottom section of the packing slip included in your shipment and include it in the shipment of unopened products you'd like to return. You will receive your refund credit in the original form of payment for the unused portion of products in satisfactory condition within 7-10 business days after we've received your returned shipment. Please note: Shipping charges are non-refundable. There is a $10 restocking fee for all returned orders. If you purchased at retail: Call us at 1-800-887-2919 and one of our friendly Customer Service Reps will be glad to assist you. Please have your proof of purchase available for easier processing. 



What is the Extend Nutrition Auto Delivery Program?

The Extend Nutrition Auto Delivery Program is a convenient program designed to automatically ship your Extend Nutrition products directly to your home at a frequency that you choose. You'll receive 15% off every order!  It's simple, you pick the frequency and products you'd like. There's no fee to join and you can cancel any time prior to your order processing.

How can I make changes to my Extend Nutrition Auto Delivery subscription?

You can make changes to your Extend Nutrition Auto Delivery subscription by signing into your account or you can call Customer Service at (800) 887-2919. There's no fee to join and you can cancel any time prior to your order processing.

Can I change my Auto Delivery ship to address when I need to?


Yes! You can adjust your ship to address ay anytime by signing into your account or you can call Customer Service at (800) 887-2919.

Where is my order? How can I track it?

You can track your order by logging into your account on our website. If you do not have internet access you can obtain your tracking number by giving us a call at 800-887-2919 or email us. Remember our standard shipping time is 7-10 business days from the date your order is placed.


What is your back order policy?

We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this case, we will mark the product "out of stock" on our website. If any product is not in stock for an order, we will hold off shipment of your entire order until all products are available. Please call us at 800-887-2919 or email us: comments@extendnutrition.com to place a separate order containing only in-stock products to have it processed immediately.

Are Extend Nutrition products available at retail?

Extend Nutrition products are available at Amazon, Walgreens, CVS, Meijer, HEB and other leading retailers.

What is your privacy policy?

Extend Nutrition is committed to responsible use of your personal information. We value your trust and want to protect and respect your wishes regarding use of this information. First and foremost, we do not rent or sell your personal information to any outside companies. While we do mail and email our customers with notice of new products, services, and promotions, we have no desire to be an unwelcome addition to your mailbox or inbox. If you ask to be removed from our list, we will miss you, but will respect your wishes. Extend Nutrition shares data only with contracted third parties. For instance, we use third parties to ship our orders, and to send mailings and email offers to our customers. We share only information necessary for them to provide the service and these third parties are prohibited from using your information for any other purpose.

Is your website secure?

The security of your personal information is important to us. When you enter sensitive information such as credit number on our order form we encrypt that information using secure socket layer technology (SSL) You can verify this by looking for a lock in the lower right corner of your web browser. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet or method of storage is 100% secure, however. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you are concerned with security of data over the Internet, you may call us to place your order at 800-887-2919.

How do I sign up to receive emails from you? How do I opt-out?

You can sign up to receive emails from us by typing in your email address in the "Newsletter Subscribe" box at the bottom of most of this web site's pages. To sign up to receive special mailings from us give us a call at 800-887-2919 or email us: comments@extendnutrition.com. You can opt-out of all mailings by notifying us by phone, mail, or email with your preferences. You can opt-out of email offers from Extend Nutrition by using the unsubscribe link at the bottom of any email.


Nutrition

What are the ingredients that make Extend Nutrition products so effective?

The key ingredient in our patented formula that makes Extend Nutrition products so effective is the complex carbohydrate, uncooked cornstarch. Uncooked cornstarch is a very complex, low glycemic carbohydrate that digests and converts to blood sugar very slowly. 



In Extend Nutrition products, the uncooked cornstarch is combined with specific amounts of protein and fat to further slow the conversion to blood sugar. As a result, this unique combination – patented by Dr. Francine Kaufman, a world-renowned endocrinologist and metabolism expert – converts to blood sugar more gradually than any other product and is the only protein bar or shake clinically proven to help control blood sugar levels for up to 9 hours, and therefore is the only protein with Healthy Long Lasting Energy. 


Do other products contain these ingredients?

The formula used in Extend Nutrition products is patent-protected, no other product contains this combination of ingredients to provide Healthy Long Lasting Energy. Most other products contain carbohydrates that aren't as long-acting and complex as those in Extend Nutrition products, so they convert to blood sugar more rapidly and therefore can’t help provide healthy or long lasting energy - they leave you with just a spike and a crash. 


In what way are Extend Nutrition products better than other low-carb and sugar-free foods?

Like Extend Nutrition products, most low-carb and sugar-free foods have few fast-converting (net) carbs. 
When you eat them, they won’t cause a big rise in your blood sugar. But that’s where the similarity ends.  



Unfortunately, other low-carb and sugar-free foods don’t contain sufficient long-acting carbohydrates to help maintain a healthy blood sugar level throughout the day like Extend Nutrition products. So within an hour or so, your blood sugar drops, triggering a crash. And many low-carb products are also high in fat and cholesterol and contain trans-fats, so they are not particularly good for your heart.


The unique formula in Extend Nutrition products is patented for its ability to break down more gradually than other foods and release nutrients into your system more slowly. This slow conversion helps keep your blood sugar from rising too quickly, and continues to supply your body with the blood sugar fuel it needs for healthy long lasting energy and to keep your appetite under control for up to 6 hours.

Is the product Kosher?

Yes, all of our products are Kosher. The Kosher symbol (OU-D) can be found on the back or side of the carton and on the individual bar as well. 


Is there caffeine in the Extend Nutrition chocolate products and how much?

There is a trace amount of caffeine in our Rich Chocolate and Peanut Butter Chocolate bars. None of the other Extend Nutrition products contain caffeine.

How do you count the carbs in Extend Nutrition products?

Through clinically conducted continuous glucose monitoring, we have discovered that the fiber and uncooked cornstarch in our products convert so slowly they have minimal impact on blood sugar. Therefore, the net carbohydrates in our products are significantly lower than the total carbohydrates. Depending on the product and flavor, there are between 1 and 6 net carbs per serving. 


Are Extend Nutrition products gluten-free?

All of our products are made from gluten-free ingredients. Each product lot manufactured is tested Gluten Free to less than 10 parts per million which exceeds FDA standards. We currently recommend all of our products for people with Celiac Disease or extreme gluten sensitivity.

Why do you use Splenda (sucralose)?

Our product developers have found that Sucralose provides the best overall flavor profile for certain products. Sucralose is a no-calorie sweetener that contributes sweetness to foods and beverages without adding calories or carbohydrates. Splenda (sucralose) is the most extensively studied sweetener with a long history of human consumption.  It is backed by over 100 safety studies over 20 years and is registered in over 80 countries worldwide.

Why do you use Stevia?

Stevia is a naturally occurring, zero calorie sweetener with a number of health benefits that have been confirmed in human studies. Since Stevia doesn’t add calories or affect blood sugar levels, it’s an ideal sugar-substitute for those looking to manage diabetes and/or control their weight.

What is Chocolate Liquor? Is it alcohol?

Chocolate liquor is the ground up center (nib) of the cocoa bean (otherwise known as unsweetened chocolate) in a smooth, liquid state.  It contains no alcohol.

I’m in recovery, what is sugar alcohol? Will it affect my recovery?

No. Sugar alcohol is not a liquor or alcohol. Neither is it sugar. Sugar alcohol is a form of sweetener such as Maltitol, most frequently used in food products that digest and convert to glucose more slowly than sucrose (table sugar). Maltitol does not spike your blood sugar and is much healthier for your system.

Does the glycerin in Extend Nutrition products contain animal fat?

No. Extend Nutrition products are made with vegetable sources for glycerin, there is no animal content in the glycerin used in Extend Nutrition products. The glycerin used in Extend Nutrition products is, in fact, kosher!

Is the soy flour used whole grain or enriched?

The soy flour used in our products is whole grain and is not enriched. 


Milk protein and whey protein are ingredients in some of the Extend Nutrition products.  How lactose free are Extend Nutrition products?

There is less than 0.5 grams of lactose per serving in Extend Nutrition products that contain a milk derived ingredient (milk protein isolate, whey protein isolate). Our products that do not have any milk derived ingredients have 0.0 grams of lactose per serving.  

What is the difference between your Anytime and Performance line of products?

Both product lines are clinically proven and the only protein with healthy long lasting energy - up to 6 hours. Our Performance line has a whopping 20-24g of protein, perfect for your endurance and meal replacement occasions. Our Anytime line, contains 9-12g of protein and is perfect as a between meal snack and on the go energy. And they both taste absolutely terrific!!

What is Whey Protein? Is it safe? Is it considered the best source of protein?

Whey protein is a mixture of proteins in whey, which is a byproduct of cheese production. It’s usually sold as a flavored powder, which is added to shakes, meal replacements and protein bars. The proteins in whey are of a very high quality. They’re loaded with essential amino acids, including leucine and cysteine. There is a lot of evidence that whey protein is effective at increasing muscle and strength gains. Protein has been shown to aid weight loss by boosting metabolism and reducing appetite. Whey protein can help increase fat loss while preserving lean muscle mass. Whey is high in essential amino acids and other healthy nutrients. It’s also rich in the amino acid cysteine, which raises levels of the antioxidant glutathione and leads to many health benefits.

What is the Premium Vegan Protein Blend with Quinoa in our Vegan shake mixes?

Our proprietary clean 3-source vegan protein blend consists of vegan protein from Quinoa, Pea, and Brown Rice sources. Each 1 scoop serving provides 20 grams of protein, and has more than 3,600 mg of branched chain amino acids and 1,500 mg of L-Arginine (BCAAs).

What are BCAA’s?

Branched-chain amino acids (BCAAs) are a group of three essential amino acids: leucine, isoleucine and valine. BCAA supplements are commonly taken in order to boost muscle growth and enhance exercise performance. They may also help with weight loss and reduce fatigue after exercise.

What is Quinoa?

Often referred to as the supergrain, quinoa is high in fiber and high-quality protein. In fact, it contains more protein than any other grain while also packing in iron and potassium. One half cup of quinoa has 14 grams of protein and 6 grams of fiber.

Are the Performance Vegan Shake Mixes lactose free?

Yes.

How much protein do you need on a daily basis?

A weight-based recommended daily allowance (RDA) of 0.8 grams per kilogram of body weight. For a 140 pound person, that comes to 51 grams of protein each day. (You can convert your body weight from pounds to kilograms by dividing by 2.2; so, 140 pounds is 64 kg; multiplying this by 0.8 equals 51). Active people – especially those who are trying to build muscle mass - may need more.

How much protein is considered too much for daily consumption?

It's hard to provide a specific answer since there are many variables and the experts themselves don't always agree. However, for the average person (who is not an elite athlete or heavily involved in body building) it's probably best to avoid more than 2 gm/kg; that would be about 125 grams/day for a 140 pound person. 

Do Extend Nutrition products contain stimulants, drugs or appetite suppressants?

We pride ourselves on our Clinically Proven Healthy Long Lasting Energy with no stimulants, drugs or appetite suppressants.


Product Benefits

Who can benefit from using Extend Nutrition products?

Extend Nutrition is the World leader in blood sugar control protein products. Protein and our patented blood sugar control are the keys to healthy long lasting energy whether you need energy for your serious sports performance, or anyone looking for a boost before or during exercise, an improved post workout recovery, a terrific meal replacement, a between meal snack, or on the go energy. All of our products are diabetes friendly, so rest assured, these products are for everyone.

Can I lose weight using this product?

Absolutely! The slow-release carbohydrate formula in our products is clinically proven to help you reduce the calories you consume at your next meal by an average of 21% when enjoyed as a between meal snack. Furthermore, Our low glycemic, low carb, gluten-free snacks fit in perfectly with a wide variety of diets. No matter what plan you're on, you can snack guilt-free and enjoy a treat that will actually help you reach your weight loss goals.

How do Extend Nutrition products improve post workout recovery?

The patent-protected Extend Nutrition formula enhances muscle recovery post-exercise. Carbohydrates replenish the muscle glycogen that you burned during your workout. Meanwhile, protein helps your body repair torn muscle tissues. Extend Nutrition contains an optimal blend of carbohydrates and protein that is preferred by top athletes for muscle recovery.

Can I use Extend Nutrition products when I work out?

The patent-protected Extend Nutrition formula improves performance during physical activity. Your body requires a lot of energy during exercise, which can often take a toll on your blood sugar and cause you to hit a wall (Crash or Bonk). Our products help protect against exercise-induced hypoglycemia (The Crash or Bonk). Extend Nutrition products digest slowly and enhance carbohydrate utilization during exercise. Sugar and high net carbs in other fitness snacks slow you down – they spike your blood sugar levels then wear off quickly, causing a dip in performance and fatigue and a CRASH.  Our low glycemic carbs and high protein help you maximize your nutrition and fuel your success with healthy long lasting energy. Our patented combination of complex carbs, protein and fats breaks down gradually over time, helping you stay in top form during long endurance workouts.

Can Extend Nutrition products help people with diabetes?

Whether you have Type 1, Type 2, gestational diabetes, pre-diabetes or insulin-resistance, Extend Nutrition offers great products for you. It won’t cause the blood sugar spikes and swings other foods can, making it much easier to manage your blood sugar levels. Can Extend Nutrition products help people with weight management? When used as a between meal product, Extend Nutrition products can help control your hunger for up to 9 hours, so you produce less and even eat an average of 21% fewer calories at mealtime. Because our products won’t raise blood sugar levels significantly, you won’t see a spike in insulin levels. Your body will be more likely to burn fat for fuel and less likely to produce and store fat. 

Can Extend Nutrition products help people who struggle with episodes of low blood sugar unrelated to diabetes?

Yes. Even if you don’t have diabetes, Extend Nutrition products help prevent low blood sugar for up to 6-9 hours, particularly if you:

  • Have Reactive Hypoglycemia
  • Experience low blood sugar during or hours after exercise
  • Often skip a meal or go too long between meals

    Are Extend Nutrition Bars and Shakes kid friendly?

    Absolutely, a matter of fact, kids love our Chocolate & Caramel, Cookies & Cream and Yogurt & Berry bars.


    Suggested Use

    Are Extend Performance products only for athletes??

    It’s true that world-class athletes rely on Extend Performance's Clinically Proven Healthy Long Lasting Energy to conquer their competition. But there are plenty of weekend warriors and regular people like us who enjoy it daily as a healthy, satisfying and great tasting meal replacement, packed with protein and energy.

    How do Extend Nutrition products help to prevent low blood sugar (hypoglycemia)?

    Unlike the carbohydrates in most foods we eat that convert to blood sugar within a couple of hours, the naturally complex carbohydrates in Extend Nutrition products break down gradually to help prevent your blood sugar level from dropping too low for up to 9 hours. The torture test for this, not surprisingly, is at night while you sleep and can't replenish your blood sugar supply with food. In several clinical studies where Extend Nutrition products formula was eaten as a bedtime product, the incidence of low blood sugar was reduced by 75%.

    Extend Nutrition products can help prevent low blood sugar any time it's likely to occur: 



    Overnight - when your body has no supply of blood sugar from food. An Extend Nutrition products before bed will help prevent low blood sugar throughout the night. 

    

During, and even hours after any vigorous activity or exercise - Extend Nutrition products are excellent for preventing exercise induced Hypoglycemia (low blood sugar).  Just eat an Extend Nutrition product 1-2 hours before your exercise for best results. 



    When a meal is delayed – Having an Extend Nutrition product will help provide your body with the blood sugar it needs to function properly until you have a chance to eat a complete meal. 

    How do Extend Nutrition products help prevent high blood sugar (hyperglycemia) in the morning? 

    What many people with diabetes don't understand is that having your blood sugar drop too low during the night, can actually cause your blood sugar to be high first thing in the morning, even before you eat. That's because as you sleep, your blood sugar level naturally drops. When your blood sugar level gets too low during the night, your liver releases glycogen (a stored form of glucose) into your blood stream. This quickly raises your blood sugar levels, often causing high blood sugar. 



    When eaten at bedtime, an Extend Nutrition product can help prevent your blood sugar level from dropping low enough to trigger the release of glycogen from your liver. In fact, in a clinical study where an Extend Nutrition product was eaten as a bedtime product, morning blood sugar levels were an average of 28% lower. 


    How do Extend Nutrition products help to suppress appetite? 

    Extend Nutrition products do not contain any ingredients that chemically suppress your appetite, like ephedra, caffeine or guarana. Instead they help naturally control your hunger by helping to prevent one of the key triggers of appetite – your blood sugar dropping too quickly or too low. Unlike Extend Nutrition products, most common products contain carbohydrates that convert rapidly to blood sugar, sending your blood sugar soaring. Then within a couple of hours it crashes back down, triggering your appetite and you’re hungry again within just a couple of hours of eating. But Extend Nutrition products contain a very slow-burning, long-acting carbohydrate which converts to blood sugar very gradually, helping to prevent your blood sugar from dropping low enough to trigger your appetite for up to 9 hours. In this way Extend Nutrition products help you control your hunger naturally. 



    When clinically tested, eating an Extend Nutrition product as a between meal product helped control appetite and reduced calories consumed at the next meal by an average of 21%. In addition to a more satisfied feeling throughout the day, many people have reported significant weight loss after using Extend Nutrition products regularly. 


    Can I reduce my insulin/medication if I use your product?

    Extend Nutrition products are made with a unique ingredient, uncooked corn starch, which results in a very slow conversion to blood sugar and will not cause a rise in postprandial glucose levels. Little to no adjustment of insulin is needed because of this unusually slow conversion. In fact, Extend Nutrition products are considered a “free food” by many health care professionals. Please consult with your doctor before makings any modifications to your medication.
 

    Should I keep the bars in the refrigerator to keep them fresh?

    No, Extend Nutrition products have an 18-24 month shelf life. You can store them in a dry, cool area.

    Extend Performance – Endurance and Meal Replacement

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    *diabetic friendly

    Extend Anytime –Your Snack Time Solution

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    *diabetic friendly