Shipping & Return Policy
How can I reach Customer Service?
Call us toll free at 1-800-887-2919. We're available Monday-Friday, 8am to 4:30pm CST! You may also use the Instant Chat or leave a message for us by clicking on the option in the bottom right corner of every page of the web site. Or you can email us comments@ExtendNutrition.com.
How long after placing my order can I expect to receive it?
We use FedEx SmartPost for standard shipments in the US. The estimated delivery time for FedEx SmartPost is 5-7 business days. If you'd like to receive your shipment sooner, you can upgrade the shipping method to FedEx Ground, FedEx 2nd Day or Next Day delivery for an additional cost during checkout.
How much is your standard shipping?
We offer FREE shipping for purchases of $42 or more. Shipping to 48 contiguous United States is a flat rate of $8.99 for purchases under $42.
Do you offer Free shipping?
Shipping is always FREE on purchases of $42 or more.
Do you ship outside of the United States?
We do not ship internationally at this time. However, you can find our products on Amazon.com and Netrition.com, which both have international shipping options.
Do you Offer Faster Shipping Options?
Shipping costs are based on the weight of your order as well as the shipping destination and will be calculated during the checkout process. There are two additional shipping options available – FedEx Ground and FedEx 2-Day. Shipping costs for expedited shipping methods are based on the weight and shipping destination of your order. For Ground shipping you can expect to receive your shipment in 3 to 7 business days. Exact shipping cost will be calculated for during the checkout process. Or you may also call us at 800-887-2919 (24/7) to check shipping prices.
What is your return policy?
Returns are easy and convenient. Purchases made on our website may be returned within 30 days of the purchase date. Fill out the bottom section of the packing slip included in your shipment and include it in the shipment of unopened products you'd like to return. You will receive your refund credit in the original form of payment for the unused portion of products in satisfactory condition within 7-10 business days after we've received your returned shipment. Please note: Shipping charges are non-refundable. There is a $10 restocking fee for all returned orders. If you purchased at retail: Call us at 1-800-887-2919 and one of our friendly Customer Service Reps will be glad to assist you. Please have your proof of purchase available for easier processing.